Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@eanenterprises.com
BabyNu Products
What types of baby care products do you offer?
We offer a variety of baby personal care products, including lotions, oils, cosmetics, lip balms, and face serums. All our products are formulated to be gentle on your baby’s delicate skin.
Are your products safe for newborns?
Yes, our products are dermatologically tested and are safe for use on newborns. They are free from harmful chemicals and are designed to be gentle and nurturing for sensitive skin.
Do you use natural ingredients in your products?
Yes, we prioritize natural and organic ingredients in our formulations. Our products are enriched with botanical extracts, essential oils, and vitamins to ensure they are safe and beneficial for your baby's skin.
How do I know which product is suitable for my baby’s skin type?
Each product page provides detailed descriptions and ingredient lists to help you choose the right product. If your baby has specific skin concerns, we recommend consulting with a pediatrician before using any new products.
Can I return a product if I am not satisfied?
Yes, we offer a 15-day return policy. If you are not satisfied with a product, you can return it within 15 days of delivery, provided it is unused and in its original packaging.
Order & Delivery
How do I place an order on your website?
Placing an order is simple. Browse our products, add your desired items to the cart, and proceed to checkout. You can either create an account for faster checkout next time or check out as a guest.
What payment methods are accepted?
We accept various payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. You can also choose 'Cash on Delivery' at checkout.
How long does delivery take?
Typically, orders are processed within 24-48 hours and delivered within 3-7 business days, depending on your location. You will receive a tracking number once your order has been dispatched.
Can I track my order?
Yes, you can track your order using the tracking number provided in your dispatch email. Simply enter the tracking number on our "Track Your Order" page to see the latest status.
Can I cancel or modify my order?
Yes, you can cancel or modify your order before it has been dispatched. Please contact our customer service team as soon as possible. Once the order is shipped, it cannot be canceled or modified.
Account & Support Service
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders easily and speeds up future purchases.
How do I reset my password?
If you forget your password, go to the login page and click "Forgot password." Enter your registered email address, and we'll send you a link to reset your password.
How can I contact customer support?
You can reach us via the Contact Us page, email at info@eanenterprises.com, or by calling our customer support helpline at +91 - 9818829880.
Are there any discounts or promotions available?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Do you offer a loyalty program for regular customers?
Yes, we have a loyalty program where you can earn points on every purchase. These points can be redeemed for discounts on future orders.